Privacy Policy

Effective Date: 10 October 2026

Bangla Bibaho Panjika, a business under the Milantithi brand based in Kolkata, India, respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit banglabibahopanjika.com, create an account, purchase our downloadable PDFs, or contact us.

1. Information We Collect

We collect information you provide through account registration, checkout, contact forms, and support communications. Depending on your interaction with us, this may include:

Your name, email address, and phone number.
Account registration and profile information.
Billing information requested during checkout.
Products purchased, order details, payment status, and transaction references.
Your selected marriage month, enquiry subject, messages, and other information you voluntarily provide.
Records relating to access to your purchased PDFs.

Our website and connected service providers may also collect technical information, including your IP address, browser type, device information, pages visited, and interactions with the website.

Please do not submit payment PINs, one-time passwords, card security codes, or unnecessary personal documents through our contact forms or support channels.

2. How We Use Your Information

We use personal information to:

Create and manage your customer account.
Process orders and confirm successful payments.
Make purchased PDFs available for immediate download and through your account dashboard.
Provide order-related information and customer support.
Respond to enquiries and resolve payment or download issues.
Understand website usage and improve the browsing experience.
Prevent spam, fraud, misuse, and unauthorised access.
Maintain necessary business records and meet applicable legal obligations.

We do not send promotional emails, SMS messages, or WhatsApp marketing messages. Communications concerning your account, purchases, or support requests are service-related.

3. Customer Accounts and PDF Downloads

A customer account is required to purchase PDFs from our website. Information associated with your account helps us manage your purchases and provide access to your downloads.

After successful payment, your purchased PDFs are available for immediate download and through your account dashboard.

You are responsible for keeping your login details confidential. Please contact us if you suspect unauthorised access to your account.

4. Payment Processing

Razorpay is our payment provider. Information required to complete your payment is processed by Razorpay and the relevant banks or payment networks.

We receive order-related payment information, such as transaction references and payment status, to confirm purchases and provide download access. Sensitive payment credentials should only be entered within the authorised payment interface.

For more information, please read the Razorpay Privacy Policy.

5. Cookies, Analytics, and Google Services

Our website uses cookies and similar technologies to support account login, shopping-cart functionality, checkout, and website measurement.

We use Google Analytics, managed through tools including Google Tag Manager and Google Site Kit, to understand how visitors find and use our website. Depending on their configuration, these services may process information about your browser, device, page visits, interactions, and approximate location.

Google Tag Manager helps manage website tags, while Google Site Kit connects our website with selected Google services. Their data handling depends on the services and tags enabled.

Our website does not currently provide an on-site cookie preference banner. You can manage or block cookies through your browser settings. Blocking necessary cookies may affect login, checkout, or other website functions.

You can also learn about the Google Analytics opt-out browser add-on.

For information about Google’s practices, visit the Google Privacy Policy.

6. reCAPTCHA, YouTube, and WhatsApp

Google reCAPTCHA: We use reCAPTCHA to help prevent spam and automated abuse. It may process technical and interaction information to distinguish genuine visitors from automated activity.

YouTube videos: Pages containing embedded YouTube videos may connect to Google or YouTube services. Depending on the embed configuration and your interaction, these services may collect information or use cookies.

WhatsApp contact links: If you choose to contact us through WhatsApp, WhatsApp’s privacy practices apply to your use of that service. We receive the information you share with us, such as your phone number and message, to respond to your enquiry.

Please review the relevant provider’s privacy policy when using these services.

7. Access to and Disclosure of Information

We do not sell or rent your personal information or provide it to other businesses for their marketing.

Access to customer information within our business is restricted to authorised administrators. Privacy requests are coordinated by our Manager and handled by authorised personnel.

Our website depends on service providers that process information as part of delivering their services. These include Hostinger for website hosting, Razorpay for payments, and the Google services described above. Contacting us through email or WhatsApp also involves the relevant communication provider.

Information may be disclosed where required by applicable law or a valid legal process, or where reasonably necessary to investigate fraud, protect customers, or safeguard our website.

8. Data Retention

We retain personal information for the purposes for which it was collected, including account management, access to purchased PDFs, customer support, and necessary business recordkeeping.

Retention depends on the type of information, whether your account remains active, outstanding enquiries or disputes, and applicable legal requirements. Order and transaction records may need to be retained after an account deletion request.

Information that is no longer required should be deleted or anonymised, subject to applicable retention obligations and backup arrangements.

9. Information Security

We take reasonable care when handling personal information and restrict administrative access to authorised personnel.

However, no website, storage system, or internet transmission can be guaranteed completely secure. Please use a strong account password and avoid sharing your login credentials with others.

10. Your Privacy Requests

You may contact us to request correction of your personal information, deletion of your customer account, or deletion of information we hold about you. You may also ask questions about how your information is used or withdraw consent where processing relies on consent, subject to applicable law.

We may request information reasonably necessary to verify your identity before acting on a request.

Deleting your account may affect access to your order history and purchased PDFs. Certain records may need to be retained for legal, accounting, fraud-prevention, or dispute-resolution purposes. We will explain any relevant limitations when responding.

11. Overseas Customers

Our business is based in India, and overseas customers may also purchase our products.

Your information may be processed in India or in other locations where our service providers operate. Applicable protections and requirements may vary depending on your location and the processing involved.

12. Children’s Privacy

Our purchasing services are intended for adults. We do not knowingly seek personal information from children under 18.

If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, data practices, or applicable requirements.

The updated policy will appear on this page with a revised effective date. Where required, we will provide additional notice or obtain consent for relevant changes.

14. Contact Us

For privacy questions, complaints, or requests concerning your personal information, please contact:

Business: Bangla Bibaho Panjika, under the Milantithi.
Location: Kolkata, India
Email: info@banglabibahopanjika.com
Alternative Email: banglabibahopanjika@gmail.com
Website: banglabibahopanjika.com

Please use “Privacy Request” or “Privacy Complaint” as your email subject. Include your order number where relevant, but do not send sensitive payment credentials.