Refund Policy

Effective Date: 10 October 2026

At Bangla Bibaho Panjika, a business under the Milantithi brand, we want you to understand your purchase and know how to get help when needed. This policy explains refunds, replacements, and download support for PDFs purchased from banglabibahopanjika.com.

1. Digital Products

We sell downloadable Bengali marriage-date PDFs for specific months and years. No physical product is supplied.

After successful payment, your PDF is available for immediate download and through your customer account dashboard. Please check the month, year, description, and price before completing your purchase.

As these are digital products, purchases are generally non-refundable for a change of mind, subject to the exceptions below and applicable consumer law.

2. Accidental Purchases

If you purchase a PDF accidentally, including selecting the wrong month or year, you may contact us to request a refund.

Please provide your order number, purchase email address, and a brief explanation. We review accidental-purchase requests individually and will inform you of our decision. A refund is not automatically guaranteed.

3. Duplicate Payments

If you believe you have been charged more than once for the same purchase, send us the relevant order details and payment references.

We will verify the transactions and refund any confirmed duplicate amount received by us, unless it has already been reversed.

Pending or unsuccessful transactions may require additional checking with Razorpay or your bank.

4. Faulty, Incorrect, or Corrupted PDFs

If your PDF cannot be opened, is corrupted, or does not match the product you ordered, please contact our support team.

Our usual remedy is to provide a working replacement or the correct file free of charge. If an error in the PDF is confirmed, we will supply a corrected version without an additional payment.

Existing purchasers will receive corrected PDFs at the email address supplied with their order. Please ensure that your email address is accurate and accessible.

If a replacement or correction does not resolve the issue, we will review the appropriate further remedy, including a refund where required by law.

5. Payment Completed but Download Unavailable

If payment has been deducted but your PDF is unavailable, check your customer account dashboard and contact us with your order number or payment reference.

We will verify the payment and restore access where payment has been successfully received. Please avoid paying again until the original transaction has been checked.

Purchased PDFs have unlimited downloads and no expiry. If you lose your saved copy, you can download it again from your account. If we cannot supply the purchased product, we will arrange an appropriate remedy, including a refund where applicable.

6. How to Submit a Request

Email info@banglabibahopanjika.com or banglabibahopanjika@gmail.com with the subject “Refund Request” or “PDF Support”.

Please include:

Your name and the email address used for the purchase.
Your order number and product name.
A clear explanation of the issue.
Payment references or screenshots, where relevant.

If you did not receive an order number, include your purchase date and payment reference.

Do not send account passwords, payment PINs, one-time passwords, or complete card details.

7. Review and Refund Processing

We will review your request and may ask for information needed to verify the purchase or understand the problem.

If approved, we will confirm the refund amount and processing arrangements by email. The time taken for the amount to appear in your account depends on Razorpay, your bank, and the payment method used.

Formal consumer complaints will be acknowledged within 48 hours and resolved within one month of receipt. These complaint-handling timelines are separate from the time a bank takes to credit a processed refund.

8. Your Consumer Rights

The digital nature of our products does not remove your rights under applicable consumer law.

Nothing in this policy excludes a refund or another remedy where a product is defective, is not supplied, materially differs from its description, or where a remedy is otherwise required by law.

Any future changes to this policy will not retrospectively remove rights attached to an existing purchase.

9. Contact Us

For refund requests, replacements, payment issues, or download assistance, please contact:

Business: Bangla Bibaho Panjika, under the Milantithi brand
Address: Shobhabazar, Kolkata, West Bengal – 700005, India
Email: info@banglabibahopanjika.com
Alternative Email: banglabibahopanjika@gmail.com

Our support team is available 24/7 for purchase and download assistance.